This Privacy Policy together with our Terms and Conditions and Cookies policy details the basis on which any personal information that Drive & Park Ltd (“we”, “our”, “us”) collect from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy.
Information that we may require from you.
Information provided by users when placing an order on our website is collected by us, as normal, users may be required to provide their personal information which may include names, telephone number, contact and e-mail addresses. Information that you enter our booking forms may be collected and stored by us so that we may contact you in relation to your inquiry, booking and attempted transaction. This may be used to send operational emails to you or to call you to respond to the inquiry, or for the purposes further outlined below, or to enquire as to why the transaction was not completed. We will not store it for longer than necessary and we certainly will not share it with any other company. Our objective is basically to provide you with the highest level of service that we can.
Ho we may collect your information.
if you contact us through our general enquiry form, we may keep a record of that correspondence.
information that you provide when completing surveys that we use for research purposes.
when you provide us information by filling in forms on our website
details of your visits to our website including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access; and
information that you provide when you enter a competition or promotion, and when you report a problem with our website,
information that you provide when registering to one of our programmes, including, but not limited to, registration to our website, booking bonus registration and claim, e-newsletter subscription.
When you book for any of our services though the websites, information that you provide when submitting a parking enquiry.
How we use of personal information
We process personal information about you in relation to our website for the purposes of:
- providing you with our services.
- dealing with your booking, enquiries and other requests.
- administering your booking and other services.
- tailoring our services to your requirements and preferences.
direct-marketing products and services, special offer, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns.
We may contact you by telephone for these purposes. Calls may be recorded for quality control purposes.
Marketing
Our website provides you with the opportunity to opt out of receiving written promotional and marketing information or to opt in to receiving electronic marketing information. You can exercise your right to prevent such processing by selecting the appropriate opt in/opt out button each time you submit a form containing your personal details on our website. You can also exercise the right at any time by sending us an email at inquiry@drive-park.co.uk with your name, email address and, if you have made a booking with us, a confirmation number, please contact our customer care or clicking on “unsubscribe” from our email communications.
How we store your personal information
Our website is hosted on a secure server, which can only be accessed by authorized personnel with due access rights to our systems and are required to keep the information confidential. We have in place several security measures to maintain the safety of your personal information when you place an order.
Your information may also be processed by operation staffs who work for us or one of our suppliers. Such staffs may be engaged in, among other things, the processing of your order details and the provision of services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
E-mails sent through the internet may not be secure. They could be intercepted and read by someone else. Please consider this before you send personal or sensitive information by e-mail.
Disclosure of your personal information
We will not sell or trade your personal information to third parties without your prior consent. We may disclose your personal information to; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors, and other professional advisors); and where disclosure is required by law or any regulatory authority.
Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers for:
the purpose of processing your requests and any booking.
providing other services which you have requested; and communicating an offer of other goods and services, with your prior consent.
The Internet & Our Website
Knowing well that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
The transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing. For additional peace of mind, credit card details are not recorded on our website when booking a any of our services.
Our website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Privacy Policy. We do not accept any responsibility or liability for other sites’ privacy policies. If you access other websites using the links provided, please check their policies before submitting any information personal to you.
By using our site, you consent to our websites privacy policy and you are also required to visit our Terms and Conditions section establish the use, disclaimers and limitations of liability governing the use of our website
Cookies.
We use cookies to help improve our website in a variety of different ways. Any information automatically retrieved from visitors to our website, such as site browsing patterns, will only be used in aggregate form (so that no individual users are identified).
Communicating changes to our Privacy Policy to you
We will post any material changes that we may make to our Privacy Policy in the future on this page and, where suited, we will notify you of the change by email. This will ensure that you are always aware of the information we collect, how we use it and the circumstances under which we may disclose it.